IT Support for Student Academic Affairs

General IT support for departmental computers and FACT computers such as maintenance, questions about email, data backup, recovery, and general IT use issues.

For help with Software Updates, send us an email here!

LAS IT

Email: lassupport@uic.edu
Phone number: (312) 996-5237
Location: 522 UH
Availability: Mon-Fri 9 AM-5 PM

• Submit Request Form

Software support for departmental computers and FACT computers such as troubleshooting software, software installation, and basic usability testing. To see what software is available, please log in to the university webstore.

For help and questions regarding any of the software, visit https://accc.uic.edu

LAS IT

Email: lassupport@uic.edu
Phone number: (312) 996-5237
Location: 522 UH
Availability: Mon-Fri 9 AM-5 PM

• Submit Request Form

Hardware support for departmental computers and FACT computers such as memory upgrade, hard drive replacement, battery replacement, docking station setup, etc…

The UIC Tech Center is currently not accepting Apple computer repairs please reach out to Apple directly for hardware support.

UIC Tech Center

UIC Tech Center can also assist with hardware issue, including Apple product support
Webpage: https://techcenter.uic.edu/
Email: techcenter@uic.edu
Phone number: (312) 413-5513

LAS IT

Email: lassupport@uic.edu
Phone number: (312) 996-5237
Location: 522 UH
Availability: Mon-Fri 9 AM-5 PM

• Submit Request Form

For infrastructure support, which includes the following types of requests, users may send an email to lascc@uic.edu.

Request for:

• New or modification to existing RT group membership or permission (if applicable)
• New folders at the root of departmental share (not inside an existing folder)
• Departmental Share quota increase
• “New” AD Groups for sharing or restricting access to existing shared folders
• Managing standard software installs using our mass deployment tools (AD GPO, SCCM/Software Center)
• Share Exchange account requests

Support for conferences such as projector & laptop setup

LAS IT

Email: lassupport@uic.edu
Phone number: (312) 996-5237
Location: 522 UH
Availability: Mon-Fri 9 AM-5 PM

• Submit Request Form

Help with various BlackBoard tools like Blackboard Collaborate, Echo 360, and setting up new materials for the class.

For Fall 2020, Blackboard support will be handled by LAS course builders, and they can be reached at lassupport@uic.edu. Or click here to fill out support request form

LAS IT

Email: lassupport@uic.edu
Phone number: (312) 996-5237
Location: 522 UH
Availability: Mon-Fri 9 AM-5 PM

• Submit Request Form

UIC Human Resources Office

UIC HR Help Desk
Phone: (312) 413-4848
Email: uichrhelpdesk@uillinois.edu

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