User & Computer Support

LAS IT provides a support environment to assist our users in their responsibilities by having equipment in proper working order. The goals of this structured environment are to protect research and institutional data and maximize equipment uptime so you can get your work done. The support we provide to users and the equipment includes, but is not limited to:
  • Data protection through back-up services using campus resources
  • Anti-virus protection & virus/malware remediation when necessary
  • Regular software updates and patches
  • Immediate, remote support with permission of the user
  • Secure, shared file server space to protect departmental data
  • Computers and equipment must have been purchased with University funds and have a property account tag or procurement documentation must be made available.
  • Requests for support must be made through LAS IT ticketing system (lassupport@uic.edu) so tasks can be tracked properly.
  • Telephone number for emergencies: (312) 996-5237

LAS IT Staff

The LAS IT support team has a mix of full-time staff, graduate students, and undergraduate student workers. We take great pride in our ability to help users accomplish their work by resolving issues as quickly as possible. A few highlights of our approach:
  • We provide on-going technical training and oversight to all IT staff team members
  • Your support is team-based so that there is always assistance
    • Year-round support
    • Monday – Friday, 9 am – 5 pm
  • We understand the importance of data security & confidentiality
    • All LAS IT staff are required to successfully complete FERPA and other relevant training to understand the importance of the confidentiality of all data

Support for Research Projects

Researchers and grant writers are encouraged to contact LAS IT in order to include computing support costs in their research plans. We will help with providing recommendations regarding hardware, software, services, and support. Regardless of whether those costs can be included in the grant, we can at least help with understanding what could be involved.
 
Support for specialty equipment associated with research projects might be available, assuming we know how those devices work and time permits. If this is outside our expertise, we could assist in identifying other support providers.